Shipping Policy
HealthyPetss — Shipping Policy Legal entity: NigDa E-Commerce Limited
SHIPPING & DELIVERY TIMES
USA: 1–3 Business Day processing time, followed by a 3–10 Business Day delivery time. Due to rare occasions and issues out of our control, delivery times could fluctuate. Free shipping on all orders.
International: 3–10 Business Days. Due to rare occasions and issues out of our control, delivery times could fluctuate.
Orders placed after 12pm EST will begin processing the following business day. Weekends do not count as business days.
SHIPPING CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 48 hours of receipt of the email. If you have not received an order tracking update within 3 business days, please contact us.
Additionally, there are extenuating circumstances where your order might take a bit longer than the expected delivery date, due to delays or other factors that are out of our control. Please understand that the expected delivery date is based on data across all our orders and should be used as an estimate, and not a guarantee.
DAMAGES
HealthyPetss will replace orders that have been damaged during the shipping process. If you have received a product that is non-working due to damage during shipping, please contact our Customer Service team within 3 business days of receiving your order.
LOST OR STOLEN ORDERS
HealthyPetss accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen. HealthyPetss may, at its sole discretion, provide an affidavit in case a replacement is needed.
INCORRECT ADDRESSES
HealthyPetss accepts no responsibility for orders that are placed with incorrect addresses. If an error was made on the address you used, please contact us immediately to change it before your order gets shipped out. We cannot guarantee that we can change your address, but the quicker you contact us, the more likely we will be able to make that change.
RETURNS POLICY
Please see our Return and Refund Policy as it provides detailed information about options and procedures for returning your order.
CONTACT
HealthyPetss / NigDa E-Commerce Limited Email: serginho@ideno.nl Address: 21st Floor, CMA Building, 64 Connaught Road Central, Central, Hong Kong Companies Registry No.: 80531813